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Press & Events

Beyond the book. Into the conversation.

Invite Shailesh for interviews, keynotes and conversations on customer behaviour, trust and what AI changes next.

Download the Media Kit (PDF)Request an interview

Session formats for launch events.

Six ready-made formats, each built from a specific chapter - pick the one that fits the room.

  1. KEYNOTE · 45 MINAI Just Removed the Last Excuse

    The hero chapter, live. Best for enterprise and banking audiences.

  2. KEYNOTE · 30 MINWhy We Buy Without Knowing

    The most quotable opener, for a mixed or media audience.

  3. WORKSHOP · 90 MINThe CX Manifesto, Applied

    Ten interventions, worked against the host's own roadmap.

  4. FIRESIDE · 40 MINSame Planet, Different CX

    Region-specific: strong for Middle East, India and Southeast Asia audiences.

  5. FIRESIDE · 40 MINIrreversibly Obsessed

    What makes customer obsession survive growth and cost pressure.

  6. CORPORATE · 60 MINThe Perpetual Edge, Applied

    Closed-door session for leadership teams, benchmarked to their own CX maturity.

Press Kit

Everything for coverage, in one file.

Cover art, author photo, bio, endorsement quotes, chapter-by-chapter summary, session formats and ISBNs - one PDF, ready to forward.

Download the Media Kit (PDF)
3D render of the hardcover of You Can't Make This Shit Up by Shailesh Grover
What Reviewers Are Saying
“Most books on customer experience are written for the conference stage. This one is written for the operating floor. Shailesh Grover has spent thirty years inside the rooms where customer centricity is either built or quietly traded away for quarterly comfort, and it shows on every page. His central insight - that most AI failures are transformation failures in disguise - is the most honest thing I have read about the current moment. If you lead a function, a P&L, or an enterprise, and you suspect your CX metrics are flattering you, read this. It will be uncomfortable in exactly the way you need.”

F. Thaddeus Arroyo · Chairman of the Board, K2view

Click here for the endorsements

Event Dates

October

  • Corporate WorkshopMumbai, India
  • University TalksKanpur, India
  • Corporate WorkshopGurugram, India

November

  • Book SigningKuala Lumpur, Malaysia
  • Innovation EventKuala Lumpur, Malaysia
  • Book SigningSingapore
Reach Shailesh

For speaking, advisory, media, or booking enquiries.

ISBN
  • eBook · 978-1-0667438-0-3
  • Paperback · 978-1-0667438-1-0
  • Hardcover · 978-1-0667438-2-7